Depending on the game you are playing, you can try the following steps to resolve the problem.

For Goodgame Empire (browser version)

• Make sure you are using the latest version of your internet browser.

• Clear your browser cache and reload the page (press F5 or CTRL + R).
  Usually, you can do this in your browser’s settings menu under options such as “Delete history” or “Clear browsing data”, where you can select the cache.

• If the problem persists, try playing the game using a different browser, such as Chrome, Firefox, or Opera.

For Empire: Four Kingdoms (mobile version)

• Make sure you have the latest version of the application installed on your device.

• Check that you have a stable internet connection. Please note that new updates often require a Wi-Fi connection to install.

• Ensure that your device has enough free storage space. Technical issues can sometimes occur if there is not enough memory available. If possible, free up some space and try again.

• Try clearing the app cache in your device’s settings, or delete and reinstall the app. Make sure that all saved application data is removed from your storage before reinstalling.

If the problem still persists, please contact us via the Support Chat Bot if you cannot log in, or via the in-game support chat if you are able to log in to your account.