If you have already created a support ticket, we kindly ask for your patience while our team reviews your request and prepares a response.

Please note that only one ticket can be open per account at a time. If you are experiencing a different issue, you will need to wait until your current ticket has been resolved before submitting a new one.

In urgent cases, you may add additional information to your existing ticket. When doing so, please clearly explain that it concerns a new issue and include all relevant details such as:

• the date of the issue

• a clear description of the problem

• any important additional information

For clarity and faster support, we recommend one issue per ticket whenever possible.