If your account is banned: Check your registered Email

First, log in to the email address registered to your account. We usually send detailed information about the reason for the ban to this email. Don’t forget to check your spam or junk folder, as the email might have landed there.

If You didn't receive an Email or no longer have access to the registered Email address: Use the chat-bot (accessible via the bubble links on our webpage) and follow the provided steps. Be sure to fill in all the requested information, especially the email address where we can contact you.