FAQ: Log in Problems for Goodgame Empire

What should I do if I can't log in to Goodgame Empire? Ensure you are visiting the correct website by going to Goodgame Empire's official page.

I've reached the login page. What should I do next? Click on the login button. It's important to select the correct server from the options available in the right corner of the screen, as choosing the wrong server could prevent you from finding your account.

What should I do if my nickname isn’t recognized? Check to make sure there are no extra spaces before or after your nickname in the entry field. The system considers these spaces as additional characters.

What if I still can't log in using my nickname? Try logging in with your registered email address instead of your nickname.

What should I do if my password is incorrect? Click on the "forgotten password" button. Follow the prompts to reset your password and check your registered email for the reset link. Remember to check your spam or junk folder if the email isn't in your inbox.

What happens if I haven't used my account in a long time? Accounts that have been inactive for an extended period (account level + 1 day) may be removed from the game and our database. For more information, refer to the section "I lost my account due to inactivity" in our FAQ.

Please keep in mind that our mobile game Empire Four Kingdoms is not connected with the browser game Goodgame Empire. This means you cannot play your account from the mobile game in our browser version. For additional details, please see the "Account is not transferrable" section in our FAQ.

By following these steps, you should be able to resolve most login issues with Goodgame Empire. If problems persist, consider contacting our support team for further assistance.