The latest update is not available in the App Store, what can I do?

Updates may take some time to appear in app stores after being released. To find the update faster, search for our game directly in the app ...

How can I get a password reset link?

 We are happy to provide you with a password reset link. However, for security reasons, we need to verify that you are the account owne...

How can I keep my account secure?

Your account security is crucial!Here are some security tips to help protect your account in Empire: Four Kingdoms and beyond:How to Protect...

Someone accessed my account, what should I do now?

Incidents commonly referred to as "account hacks" are typically the result of insufficient attention to account security by the player.We'v...

I forgot my password and registration email. How can I access my account again?

 If you are currently unable to access your account, please submit a ticket and include as much of the following information as possibl...

How can I change the email address of my account?

 For security reasons, only our support staff can update the email address on your account.If you still have access to the email addres...

How can I change my username?

To change your username in the game, follow these steps:Go to Settings in your game.Next to your player name, click "Edit".This will allow y...

I lost my account due to inactivity

Extended periods of inactivity may result in an account becoming ruined or completely deleted. The time frame for this process depends on th...

Email Change Self Management (Mobile)

We want to inform you that we have streamlined the email change process, allowing you to update your email without requiring access to the o...

Account deletion

We regret to hear that you have decided to delete your account. Most of our games now offer the possibility to delete your account directly ...

Can I move my account to a new server?

We understand that players may want to change game worlds occasionally. However, due to the technical separation between game servers, it is...

Stolen account

While we take account security very seriously, we have not yet received a valid report of an account being hacked. All reported cases have b...

My game crashes!

If your game keeps crashing or is not loading properly, please try the following troubleshooting tips: Make sure you have the latest ve...

Change nickname

In your game, go to Settings and next to your player name click "Edit". This will allow you to change your name, and the first change can be...

I am stuck in "Connection failed" dialog on an iOS device.

f this issue persists on an iOS device (iPhone or iPad) after an update, please follow these steps:Open your device Settings and scroll to "...

Repeated attack from player

Thanks for getting in touch in regards to your gameplay issue. While our game contains many Player vs Environment (PvE) aspects, the heart o...

I want to share/trade/sell my Account. Is that allowed?

In order to keep the game fair, you are only allowed to play with the account you created. Account sharing means that account credentia...

Update not available in app store

It can sometimes happen that there is a delay between the game being updated and that update being available in the app stores.Please try an...

How can I play on a different server?

Since our servers feature multiple languages and distinct communities, you might prefer playing on a different server than your current one....

How do I ensure I receive notifications for the game?

How do I ensure I receive notifications for the game? To receive notifications effectively, please follow these steps:In-Game Settings:Open...

I lost my account due to inactivity

Extended periods of inactivity may result in an account becoming ruined or completely deleted. The time frame for this process depends on th...

Why can’t I log in with Facebook to my Empire: Four Kingdoms account?

As of over a year and a half ago, the option to log in via Facebook was removed from Empire: Four Kingdoms. This decision was made due to te...