If your game keeps crashing or is not loading properly, please try the following troubleshooting tips: 


Make sure you have the latest version of the application on your device.

Check that you have a stable internet connection. Please bear in mind that new updates need a Wi-Fi connection in order to be installed.

Make sure you have enough free memory on your device - often technical issues are related to not having enough space on your device. If possible you should free up some space and try again.

Try clearing the browsing cache for this app, either in the ‘settings’ menu of your device, or by deleting and re-installing the app. Make sure you delete all saved application data from your storage.