If you are currently unable to access your account, please submit a ticket and include as much of the following information as possible:

• Your account's name
• The email address registered to your account
• The device you are playing on and the software version you are using
• Approximate time and date of your last successful login
• Amount of in-game and premium currency in your account
• Date of your first login

If you no longer have access to the registered email address, please additionally provide:

• For iTunes/Amazon: A screenshot of your purchase history
• For Google Play Store: Google Play order IDs of up to 3 purchases
• A new email address to update in your account

Include any further information that may help us identify you as the account owner.