There could be several reasons why you did not receive your Royal Market offer ( choosable rewards). Here are the most common issues:
Unmet Requirements:
- To qualify for the Royal Market offer, you need to purchase a certain amount of rubies. The required amount increases as you level up your account. For example, it may start at 6,500 rubies but can increase to 30,000 and even 85,000 rubies as you progress. Always check the specific requirements at the bottom of the offer page.
Unsaved Rewards:
- Before you proceed to make a purchase, ensure that you have saved your choice of rewards. There is a warning message displayed before you enter the in-game shop to remind you to save your rewards to avoid any issues.
Timing Issues:
- The offers are time-sensitive. If you initiate a purchase just a few seconds before the offer expires, you may miss the window due to the time taken to process your payment information and for the transaction to be verified and communicated to our servers. Delays of several hours can occur, especially with additional checks from the payment provider. In such instances, contact customer support, who may be able to make an exception and manually add the rewards to your account.
Source of Rubies:
- Rubies obtained from the Growth Bundle are not counted towards the Royal Market offer. In this bundle, rubies are awarded as you achieve certain levels and are not equivalent to a direct purchase, which is a requirement for the Royal Market offers.
What can I do if I didn’t receive my offer after following all the rules?
If you’ve followed all the guidelines and still didn't receive your rewards, please contact our customer support team. Provide them with details of your transaction and any relevant screenshots or proof of purchase. Our team will review your claim and assist you accordingly.