Incidents commonly referred to as "account hacks" are typically the result of insufficient attention to account security by the player.

We've received reports of alleged account hacks, but our investigations have consistently shown that these incidents are usually due to weak passwords or sharing account details, rather than any compromise of our system.

Accessing another player's account is strictly prohibited. We will investigate these cases and take appropriate action, which may include penalties against the offending player. However, please note that we generally do not restore losses to the victim's account. This means any penalties applied by the violator will remain, and any loss of premium currency or in-game items will not be reversed.

If someone else has gained access to your game account, please follow the password renewal process immediately. Once you've regained access, change the temporary password to a new one that only you know. Additionally, please ensure your account is not connected to someone else’s Facebook profile. We strongly recommend connecting your account to your own Facebook profile as soon as you create and register it.